יצירת קורות חיים מרשימים באמצעות בינה מלאכותית

◎Objective

• Senior IT Account Director with over 12 years’ experience at bluechip firms such as IBM, Microsoft and Oracle
• Strong network of customers with annual spend in excess of 30M USD. Clients include public bodies (LTA, SLA, GovTech) as well as private organisations (MediaCorp)
• Excellent track record for cultivating close relationships with clients, acting as both account manager and impartial solutions provider, resulting in deep trust and long term business clients

Achievements Include

• Grew sales from portfolio of clients by 35% through consultative identification of client’s latent needs
• Kickstarted partnerships with other solutions providers resulting in 3M USD in additional sales in 2018

▤Education

Master’s Degree | INSEAD

2008

• Awarded High Distinction
• Specialisation in Organisational Psychology and Management

Bachelor’s Degree | University of Tasmania

2000

• GPA: 3.98 / 4.00
• Specialisation in Computer Science

▮Experience

Senior Account Director | IBM Business Solutions

May 2012 – Present

• Lead team of 12 overseeing full spectrum of account operations and servicing for 25 accounts with annual spend in excess of 30M USD
• Manage network of channel sales partners; set and communicate sales targets whilst supporting local operations through sharing of best practices to drive sales
• Analyse markets and recognised opportunities to expand business by adjusting product mix and targeting key verticals
• Conceptualise and plan marketing strategies to increase client acquisition and retain existing clients

Significant Achievements

• Grew sales by 35% YOY through upselling of services to existing account portfolio. Identified existing client pain points and suggested IBM solutions to meet client’s organizational objectives

✦Skills

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⋯Misc Information

Nationality: Hong Kong Citizen

Languages: Fluent in English, Mandarin

Technical Skills: Ruby, Python, C++

Availability: 1 Month’s Notice

◎Objective

• Senior Account Manager with over 12 years’ experience in enterprise solutions and client management at leading global firms such as IBM, Microsoft and Oracle, with a keen interest in transitioning into the pharmaceutical industry
• Strong network of corporate and institutional clients with annual spend in excess of 30M USD, including government bodies and large private-sector organisations; experienced in managing complex, multi-stakeholder accounts with long sales cycles
• Excellent track record for cultivating deep, trust-based relationships with clients, acting as both a strategic account manager and impartial advisor — a consultative approach directly applicable to engaging healthcare professionals, hospital procurement teams, and key opinion leaders in the pharmaceutical sector

Achievements Include

• Grew revenue from managed portfolio by 35% through consultative identification of clients’ latent needs, utilising a structured, evidence-based selling approach analogous to scientific detailing in pharma
• Initiated and developed partnerships with complementary solutions providers, generating 3M USD in incremental sales in 2018 — demonstrating the cross-functional collaboration and relationship-building skills critical in pharmaceutical account management

▤Education

Master’s Degree | INSEAD

2008

• Awarded High Distinction
• Specialisation in Organisational Psychology and Management

Bachelor’s Degree | University of Tasmania

2000

• GPA: 3.98 / 4.00
• Specialisation in Computer Science

▮Experience

Senior Account Manager | IBM Business Solutions

May 2012 – Present

• Led a team of 12 overseeing the full spectrum of account operations and client servicing for 25 accounts with annual revenue in excess of 30M USD, ensuring consistent service delivery and long-term client satisfaction
• Managed a network of channel sales partners; established and communicated sales targets whilst supporting regional operations through sharing of best practices to drive revenue growth and market penetration
• Conducted in-depth market analysis and identified opportunities to grow business by refining product and service mix, targeting key industry verticals, and aligning offerings with evolving client needs
• Developed and executed strategic account plans and client engagement initiatives to drive new client acquisition and strengthen retention across a diverse portfolio

Significant Achievements

• Grew sales by 35% YOY through strategic upselling to existing account portfolio; proactively identified client pain points and proposed tailored solutions aligned with clients’ organisational and operational objectives

✦Skills

Relationship Management ❖ Strategic Account Planning ❖ Market & Competitor Analysis ❖ Cross-functional Collaboration ❖ Sales Forecasting & Reporting ❖ Client Needs Assessment

⋯Misc Information

Nationality: Hong Kong Citizen

Languages: Fluent in English, Mandarin, Korean

Industry Knowledge: Pharmaceutical Sales Fundamentals, Regulatory Awareness (KFDA), Healthcare Market Dynamics

Availability: 1 Month’s Notice